Routing #: 325272063

Emergency Relief | Typhoon Halong

In uncertain times, we’re here to help you navigate financial change.


Here When You Need Us

When disaster strikes, CU1 stands ready to support our members. If you’ve been impacted by Typhoon Halong — through loss of housing, belongings, income, or displacement — we’re here to help you recover and rebuild.

For trusted financial options, read below and reach out to us today.

Looking to donate toward disaster relief? We’re proud to partner with the American Red Cross of Alaska to support a dollar-for-dollar match campaign. Credit Union 1 will match every dollar donated through this special giving page, up to a total of $10,000. Learn more here.

Member Assistance Loan Program | Payment + Financial Relief

During declared disaster events, CU1 activates emergency relief programs to reduce barriers and provide accessible financial support.
Soldotna Branch Employee and member talking

In these times, we reduce barriers and ease requirements to make relief more accessible through our Member Assistance Loan Program — a new initiative built from the heart of our mission as a credit union.

This program represents what CU1 stands for: people helping people. It’s designed to bring immediate relief to those facing hardship and ensure Alaskans have access to the financial support they need when it matters most. We’re proud to introduce this expanded level of care as part of our ongoing commitment to serve our members and communities with compassion, flexibility and understanding.

Payment Relief

Loan payment relief is available to affected members who currently have one or more of the following: 

  • Mortgage Loans

  • Home Equity Loans and Lines 

  • Business Loans 

  • Consumer Loans 

  • Credit Cards 

 

Relief May Include:

  • Waived Skip-a-Pay fees
  • Hardship extensions for Credit Cards and Fresh Start loans
  • No-fee deferments or reduced payments

Important Details: Interest continues to accrue on your loan during the deferment period. Payments will resume at the same amount outlined in your loan contract, and accrued interest must be paid before payments apply to principal again. For deferred closed-end loans, payment schedules will be recalculated and extended. Members who accept a deferment or reduced payment will have all open lines of credit (including credit cards, HELOCs, and personal lines) temporarily suspended. These suspensions will remain in place until the member reapplies for reinstatement. 

Get Started

Receive Loan Payment Relief

Contact our Member Assistance team today to discuss your options and get personalized payment support. A specialist will work directly with you to identify the best relief option for your situation.

Call: (907) 339-9485

Email: MAupdates@cu1.org

Eligibility: At least one borrower needs to be directly impacted by a declared event. Proof of impact required (e.g., missed paycheck, furlough letter, residence in affected area).

Don't Wait to Reach Out

Whether it’s navigating the aftermath of Typhoon Halong or facing other unexpected challenges, CU1 is here with debt consolidation options and the caring support of our Member Assistance team to help you through.

If your income is disrupted or you’re worried about making ends meet, don’t wait — reach out. Our CU1 team can walk you through relief options, flexible loan solutions and personalized support to help ease the stress. We’re here to listen, guide and stand with you every step of the way.

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