Credit Union 1

    Online Privacy Notice

    effective April 2025

    Credit Union 1 (CU1) is committed to protecting your privacy while you interact with our websites, mobile apps, and digital communications. This Online Privacy Policy outlines how we collect, use, and protect your information online, including through cookies, analytics tracking, and other technologies. For our full Privacy Policy, please visit cu1.org/privacy.

    What Types of Information Does CU1 Collect?

    Information You Provide

    We may collect any personal information you voluntarily submit through our websites, apps, contact forms, surveys, or emails. This includes, but is not limited to:

    • Name, email address, phone number
    • Account application information
    • Feedback or inquiry details

    Choosing not to provide certain information may limit your ability to use some site features or services.

    Automatic Data Collection

    We automatically collect information when you interact with CU1 digital properties. This includes data from your device, browser, and online behaviors, using cookies, analytics tools, and pixel tags. CU1 does not respond to “Do Not Track” browser signals.

    Collected data may include:

    • Device and browser details (e.g., operating system, browser type, screen resolution)
    • IP address and approximate geolocation
    • Website usage data (e.g., pages viewed, session duration, navigation patterns)
    • Email engagement data (e.g., open rates, link clicks)

    How Does CU1 Use This Information?

    Sensistive Information Pictogram

    Maintain secure sessions and authenticate devices

    Suspicious Activity Pictogram

    Detect and help prevent fraud

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    Enhance website performance and usability

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    Personalize digital experiences

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    Measure the effectiveness of our marketing campaigns

    Leadership Pictogram

    Improve member communications and outreach

    Cookies & Tracking Technologies

    What Are Cookies?

    Cookies are small files stored on your device by websites. They help recognize returning visitors, retain preferences, and collect data for analytics and marketing.

    Types of Cookies We Use:

    • Session Cookies: Temporary and deleted after you close your browser. Used for secure login, form submissions, and session continuity.
    • Persistent Cookies: Remain after the session ends to remember preferences and improve future experiences.
    • Third-Party Cookies: Set by trusted partners (e.g., analytics or ad platforms) to help us understand site usage and optimize campaigns.

    Managing Cookies

    Most browsers let you manage cookie settings. Disabling cookies may affect the functionality of certain CU1 online services.

    Third-Party Websites and Services

    Contracted Service Providers

    CU1 partners with third-party vendors to offer tools such as online banking, loan applications, and financial calculators. These services may carry CU1 branding but are operated by external providers, and subject to their own privacy policies and security protocols. Review each provider’s policy before submitting personal information.

    Social Media

    CU1 maintains an active presence on platforms such as Facebook, Instagram, LinkedIn, and others. Information you share on CU1 social media pages is public and governed by the respective platform’s privacy policies.

    We may use publicly available or shared content from these platforms to engage with users, respond to feedback, and improve communication. Please avoid posting sensitive information such as account numbers or social security numbers.

    Links to Other Websites

    CU1’s website may contain links to external sites we do not operate. These links are provided for convenience and do not imply endorsement. CU1 is not responsible for the content, security, or privacy practices of these sites. Always review third-party privacy policies before sharing your information.

    Online Advertising

    CU1 may partner with digital advertising platforms to deliver ads tailored to your interests based on your online activity. These ads may appear on third-party websites or social media platforms.

    We do not allow non-affiliated third-party advertisements on CU1-owned websites or apps.

    Children's Privacy

    CU1 does not knowingly collect or share personal information from children under the age of 13 through its websites or mobile applications. For more on the Children’s Online Privacy Protection Act (COPPA), ftc.gov.

    Policy Updates and Contact

    This Online Privacy Policy may be updated periodically. Updates will be posted to this page with a revised "Effective Date." Continued use of CU1’s websites or apps after updates implies acceptance of the new terms.