Mobile Banking

All the features of OnLine Access and more in the palm of your hand. Manage your money from anywhere with our handy smartphone app!

Credit Union 1's mobile banking application is designed with multiple levels of security to protect our member’s information. In addition to a password, security questions are required to ensure that only authorized persons access your Credit Union 1 accounts.

Download the Credit Union 1 App on your smartphone today!

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Commonly Asked Questions:

Q: What kind of device do I have to have to use the application?
A: CU1's mobile application works with iPhone, iPad, iTouch and Android (2.1 operating system and higher) platforms.

Q: What can I do with it?
A: You can:

  • Find a branch near you and view branch hours (can even get directions!)
  • View loan rates and terms
  • Apply for a hassle-free loan
  • Easily find ways to contact us
  • Connect with us on Facebook and Twitter
  • See what we’re doing to benefit your community
  • Check out featured promotions and news on the CU1 Spotlight

If you are enrolled in OnLine Access, you can also do the following:

Q: Do I need to sign up for anything to use this application?
A: Yes and no. If you simply want to find branches, connect with us on Facebook or Twitter, or view loan rates then you don’t need to do anything besides download it. However, in order to use the Mobile Banking or Mobile Deposit feature, you must be enrolled in Credit Union 1’s OnLine Access.

Q: How do I sign up for OnLine Access in order to use Mobile Banking?
A: It’s easy! Visit any CU1 branch or call our Member Service Center at (907) 339-9485 or 800 478-2222. 

Q. What does 'Keep this device registered' and 'Unregister this device" mean on the OnLine Access password page of the mobile app? 

A: This setting allows you to use a single sign-on process. Ordinarily when you login to OnLine Access, you must answer a security question and enter your OnLine Access password. With the "keep this device registered" option, your mobile app will by-pass the security question and only ask for your OnLine Access password. If at any time you'd like to see your security question come back as part of your login process, simply select "Unregister this device" and your security question will return as a requirement to login. 

Q: I’m enrolled in OnLine Access, but what is my login and password?
A: Mobile Banking uses the same security questions and password that you have set up in OnLine Access.

When signing up for OnLine Access, you will receive a temporary password which is good for 48 hours. First-time users must enroll in OnLine Access using that password at our website,www.cu1.org, and not within the mobile application.

Q: How do I deposit a check into my account using a smartphone?
A: Making mobile deposits is easy! Click here for step-by-step directions. For faster processing, don't forget to sign your check!

By downloading the CU1 app, you agree to our Mobile Deposit Service Agreement.

Q: How do I qualify for Mobile Deposit?
A: To qualify for Mobile Deposit, you need to meet a few simple requirements. If you already have a checking account with CU1, your account must be at least 30 days old and have $200 in deposit history. If you’re a savings account only member, your account must be at least 90 days old. As with any check deposit, funds may be placed on hold for three business days, pursuant to Credit Union 1’s Funds Availability Disclosure.

Q: Can I make a payment using the mobile deposit app, or is it for depositing into savings and checking only?
Yes, you can deposit to both accounts and loans. A scrolling menu allows you to choose which account or loan you want to deposit to – even a mortgage.

Q: Is there is any kind of limit on the mobile check deposits?
A: The maximum amount per deposit per day is $1500. Maximum deposit amount within 30 days is $5000. Maximum items per day is 5 checks.

Q: Do the checks have to be signed?
A: Yes, checks need to be negotiated either with a signature or “for deposit only.”

Q: When will my deposit post?
A: On weekdays (excluding holidays), the morning cutoff time for “same business day” posting is 9:45am AST. These checks will be processed around 11:00am. In the afternoon, the cutoff time for “same business day” posting is 3:45pm AST, and checks will be processed around 5:00pm.

On weekends (excluding holidays), the cutoff time is Saturday at 3:45pm. These checks will be processed around 5:00 pm.

Up to $250 of your deposit will be available immediately after posting. The remainder may be placed on hold up to 3 business days, pursuant to our Funds Availability Disclosure.

Q: What if I have questions or need help?
A: Call us! Our friendly Member Service Center representatives will be happy to help. Reach the Member Service Center at: (907) 339-9485 or 800 478-2222, or visit any of our branches.

Click here for a tour of mobile app icons!

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